Before proceeding with the solutions to fix the sound problem in Chrome, try to play audio from another website. Do not forget to check if audio is working fine in other applications. Make sure to check the problematic website in another browser. Also, if speakers are not playing the audio, then check if audio is working fine with headphones.
Solution 1: Unmute the Site in Google Chrome
Google has included a new feature in its latest versions which lets users mute a specific website in the Chrome browser. If you have muted the site in any of the tabs, then no audio will be played when that particular website is opened. In this case, unmuting the site may solve the issue.
Solution 2: Restart Windows Audio Endpoint Builder Service
Along with your sound hardware and drivers, a Windows service i.e. Windows Audio Endpoint Builder Service is responsible for managing the audio on your computer. If this service is stuck in the operation then it can stop Chrome from playing the audio. In this case, a simple restart of the service may reboot the configuration of the service and thus solve the problem.
Solution 3: Enable Chrome Audio in Volume Mixer
The volume mixer is the central hub of all sound-related settings of your system. To play audio in Chrome (like other applications), the volume for Chrome must be enabled in the Volume Mixer of the Windows. If it is disabled, then that could be the root cause of the current Chrome error. Given the conditions, enabling volume for Chrome in the Volume Mixer may solve the issue.
Solution 4: Change the Default Audio Output Device of Chrome
If there are more than one audio output devices installed in your system, and Chrome is configured to route audio to an output device which is currently unavailable, then you will not be able to hear any audio in Chrome i.e. Chrome was routing audio to the 2nd screen with speakers and you have unplugged that screen, then you may not hear audio from your primary audio output device.
Solution 5: Disable Audio Sandbox Feature of Chrome
Google is continuously adding new security features to Chrome. To safeguard the critical memory functions, recent versions of Chrome are equipped to route audio through the sandbox. This can be the root cause of the issue in an enterprise environment like Citrix environment. In this case, disabling the Audio Sandbox may solve the issue.
Solution 6: Reinstall the Audio Driver of Your System
The sound driver is responsible for nearly all the sounds played in your system. If it is corrupt or misconfigured, then it could be the root cause of the problem. In this case, uninstalling and then reinstalling the sound driver may solve the issue.
Solution 7: Disable Chrome Extensions
Extensions are used to enhance the functionality of a browser. There are also extensions that enhance the audio experience of a user. If any of the extensions is interfering with the operation of the website, then it can be the root cause of the current Chrome problem. In this case, either disabling extensions for Chrome or enabling sound if any audio enhancing extension is disabling it can solve the problem e.g. Chrome Toolbox.
Solution 8: Update Your System’s Drivers and Windows
Windows OS and system drivers are continuously updated to improve performance and cater to new technology developments. Also, known bugs are patched in the newer updates to make the OS more stable. If you are using an older version of the OS/drivers, then you may encounter the current Chrome error. In this scenario, updating the Windows and System drivers may solve the issue.
Solution 9: Use Chrome Canary Channel
Known bugs are firstly patched in the developer’s version of the Chrome i.e. Canary Channel. If there is a bug causing the current audio issue in Chrome, then most probably it has already been patched in the Canary release of Chrome.
Solution 10: Reset or Reinstall Windows
If nothing has helped you so far, then most probably the issue is caused by a corrupt Windows installation. In this case, resetting the Windows or clean installation of Windows may solve the problem. But it will be a good idea to uninstall and reinstall Chrome before reinstalling Windows. Moreover, do not forget to backup your data before resetting or reinstalling Windows.
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