After we’ve looked into this issue thoroughly, we realized that there are several different underlying causes of why you might experience this type of issue. Here’s a list of potential culprits that you should be aware of when troubleshooting this issue: Now that we covered every potential scenario why you might experience this problem let’s go over a series of verified fixes that other affected users have successfully used to get to the bottom of this issue.
1. Reset this PC via cloud download
You may be able to avoid the crash entirely by booting directly into the recovery menu and resetting your computer through a cloud download if the Recovery program crashes due to a graphical control element unrelated to this Windows feature’s functionality. In this scenario, you will be able to avoid the crash. Note: This method involves forcing your Windows 10 or 11 computer to boot directly into the recovery menu. This way, you can circumvent a scenario where the Recovery menu crashes before you get the chance to do anything. Remember that this method will only be effective in scenarios where the Recovery component is not affected by corruption. To force your PC to boot directly into the recovery menu and deploy the recovery procedure from a cloud download, follow the instructions below: If the same crashing problem reoccurs when you boot directly into the recovery menu, move down to the following method below.
2. Install every pending update
As it turns out, Microsoft has published a variety of hotfixes to solve this multi-version fault that manifests itself on Windows 10 and 11. Before you attempt anything more, you need to make sure that the Windows version you are using (either 10 or 11) has been updated to the most recent version that is currently available. Because Microsoft has recently sent a few updates to reduce the likelihood of issues of this nature, this is the potential solution you should investigate next. Accessing the Windows Update component and confirming that you are operating on the most recent build available for your version of Windows 11 is the first step in solving this issue, which can be done by clicking here. To prevent a crash from occurring while entering the Recovery menu, follow these steps to install the most recent available build of Windows 11 using Windows Update: If you are still experiencing the same problem while attempting to access the Recovery menu, go to the probable solution listed further down this page.
3. Deploy SFC and DISM Scans
You may also be experiencing this problem due to corruption that affects the Recovery component (either directly or indirectly). The next step in resolving this problem is to run quick successions of SFC (System File Checker), and DISM (Deployment Image Servicing and Management) scans. Note: Even though SFC and DISM are somewhat similar, we advise running both scans quickly, one after the other, to increase your chances of fixing the corrupted system files. Even if the two scans are comparable in some ways, this should still be done. If this circumstance applies, you must start with a basic SFC scan. Necessary: This tool functions entirely locally and does not require you to be actively connected to the internet to use it. The CMD window must not be closed after this procedure starts, even if the utility seems to have stopped responding and frozen. Wait until the process is complete before interfering because doing so might cause logical errors on your HDD or SSD. Restart your computer when the SFC scan has been completed, and after the machine has started again, check to see if the issue has been fixed. If you cannot install the pending cumulative update(s), carry out a DISM scan and complete the process by following the on-screen instructions. This will be your final fallback if you cannot install the update. Noting that DISM uses a component of Windows Update to retrieve healthy copies of corrupted system files to replace such files, this is an important distinction between DISM and SFC. As a result, you must make sure that you have access to a solid internet connection before starting this process. You will need to restart your computer once again to determine if the problem has been fixed once the DISM scan has been successfully completed. If the problem still persists, follow the next method below to deploy a CHKDSK scan.
4. Perform a CHKDSK scan
Run a CHKDSK scan to see whether this behavior is connected to a failing disk sector that is just starting to fail if you’re still using a conventional (HDD) drive. The corrupted sectors will be replaced with unused equivalents following this type of scan. According to many users who have encountered this problem, this problem may also arise if the HDD or SSD that is now housing your OS installation starts to malfunction. This scenario can easily be verified, and you can even extend your storage hardware’s life by performing a CHKDSK scan – this will effectively replace damaged storage sectors with healthy ones (for a few more months). Running a Check Disk Scan will help you extend the life of your HDD in this situation by replacing damaged sectors with healthy ones. Try running a CHKDSK scan from an elevated CMD prompt to rule out this scenario. Widespread Launch of a CHKDSK scan Note: Fortunately, the built-in CHKDSK application in Windows can scan for faults and corruptions and repair any logical errors and damaged data that could have been left behind by a forced deletion attempt. Open it in an elevated CMD window to grant CHKDSK the permissions required to repair damaged files. The procedures should function no matter what version of Windows you’re using. After the CHKDSK scan is complete, restart your computer to see whether you can now enter the Recovery option straight from the Settings menu. If the issue continues, try the next method below.
5. Reinstall the Settings app
If you’re experiencing similar crashing problems with other Settings tabs (besides the Recovery tab), there’s a big chance that the problem is occurring due to an issue that affects the entire GUI framework of the Settings app. Several affected users who are also dealing with this problem have confirmed that they resolved the issue by using an elevated CMD window to reinstall the Settings app effectively. Note: This method is confirmed to work on both Windows 10 and Windows 11. Follow the instructions below for specific steps on reinstalling the Settings app from an elevated CMD window: If the same issue is still occurring, move to the next method below.
6. Open the Recovery menu from Safe Mode (workaround)
There are several moving elements that have the potential to cause interference with the recovery component. If you wish to rule out the possibility that interference from third-party software or service is to blame for the issue, you should boot your System in Safe Mode and then attempt to reopen the service. If the issue does not reappear, it is quite evident that you are dealing with some form of influence from a third party. In this scenario, you can try to boot into safe Mode with Networking and then start the remote desktop service when you are positive that there is no potential interference causing this behavior. This is the procedure to follow: Move on to the technique that is listed below if the same sort of problem is still present.
7. Create a new Windows account
It has come to our attention that one of the possible causes of this issue is corruption, which originates from within your Windows profile. Users who were experiencing this issue while attempting to open a native Windows app have reported that the issue was fixed when they switched to a local Microsoft account. This was validated by these users. Note that utilizing this approach will ultimately result in deleting any tainted dependencies currently associated with your active user profile. Create a new local user account for your Windows installation by following the instructions below, and then log in with that account whenever you start a native Windows application: Launch the Recovery component and see what happens to see if the issue has been fixed. Continue to the next potential solution below if the issue is still not resolved.
8. Restore to a healthy snapshot
It is important to remember that a recent change to the computer, such as the installation of drivers, the updating of software, or the running of an antivirus check, may have inadvertently caused an issue with the Recovery menu. The trouble with these issues is that most of the time, there is no way to identify which one is causing the problem. If this is the case, the simplest solution to fix the issue at hand is to use the System Restore software on your computer to return it to a point in time when the issue was not occurring. This will allow you to fix the issue. It is crucial to note that all current versions of Windows, including Windows 11, include a setting that automatically creates and stores fresh recovery snapshots regularly (during important system events). Note: The following explains how to configure the settings for System Restore on Windows 10 or 11. You should have plenty of System Restore points from which to pick and implement this procedure on your own computer, provided that you have not modified the default behavior in any way (or that a third party has not done so for you). IMPORTANT: However, before you get started with the steps below, it is important to understand that after this process, every change that you made to your System since that restore snapshot was created will be lost. This is important to know because it will prevent you from making any mistakes while you are making the restoration. This will affect any games, programs, and other system updates that may have been installed during that time. This includes any and all updates. If you are prepared to use System Restore, then the following is a simple instruction on how to use it to restore your machine back to a healthy condition when this problem was not occurring: If the issue is still experienced, proceed to the next possible solution further down the page.
9. Perform a Clean install or Repair Install
If you can still not access the Recovery menu through the GUI menu, the final thing you should check for is an underlying system corruption issue that cannot be resolved through traditional methods (with DISM and SFC scans). It has been noted that other customers who have had the same issue have successfully resolved it by doing either an in-place repair (repair install) or a clean installation. A clean installation is a more straightforward alternative; nevertheless, the primary drawback is that it will not let you save your own data, including programs, games, and personal media (unless you back them out first). You should consider using a repair install technique if you are searching for a solution to prevent you from losing data. The most significant benefit is that you can preserve all of your own data, including programs, games, personal media, and even some user settings.
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