The weird issue is that in most cases, affected users can still play MUT just fine, but they get the ‘Connection to the server has been lost‘ error when accessing the Madden Share component. After we’ve investigated this issue thoroughly, we’ve identified several different scenarios that might ultimately cause this issue on both PC and consoles. Here’s a shortlist of potential culprits: Now that we went over every potential reason for the ‘Connection to the server has been lost’ error, move down to the next potential fix below.
1. Check for an ongoing server issue
Before you move down to the actual fixes, you should start this troubleshooting guide by checking for an underlying server issue that EA Sports is currently working to mitigate. An ideal way to start looking is on directories like DownDetector or Services Down. Note: You should also take the time to read the comments section on these directories and see if other people are currently experiencing the same kind of problem on the same problem as you. If you just discover evidence of an ongoing server issue or scheduled maintenance, you should also take the time to check for any official announcements on the official Madden NFL 22 support page. In case you just confirmed an issue rooted in a server problem, there’s nothing you can really do other than wait for the developers to fix the issue on their side. On the other hand, if you found no evidence of a server issue, move down to the next potential fix below.
2. Backtrack from Community Files menu
If you’ve been a veteran Madden NFL player, chances are you’ve dealt with this issue before. As it turns out, one of the main causes that are triggering the ‘Connection to the server has been lost‘ error was around with previous versions of the game. And fortunately, the main fix that helped games overcome this issue on previous iterations of the game is effective with Madden NFL 22. If you’re experiencing the error while attempting to retrieve draft classes from the Community Files menu, the first thing you should try is to backtrack from that menu back into the home screen of the game. To do this, just hit the B button on Xbox consoles or the Circle button on Playstation consoles a few times until you get back to the home screen of the game. On PC, just click the Back button on the bottom section of the screen. After you successfully do this, wait for a few seconds before returning inside the Community Files menu and attempting to retrieve your draft squads once again. Note: Several affected users that managed to fix the issue using this method have reported that it only worked after they tried this a couple of times. In case this method was not effective in your case, move down to the next potential fix below.
3. Restart the game
As it turns out, this problem can also occur due to a U.I. glitch that affects early builds of the game. If you haven’t updated your game to the latest version yet, start by ensuring that you’re running on the latest version available. Once you’ve made sure that you’re already launching the latest version of the game, proceed by restarting the game on your platform of choice. Several affected users that have faced the ‘Connection to the server has been lost’ error has confirmed that they have finally been able to download their draft teams by restarting the game then going directly into the Community Files menu. Note: This fix is confirmed to work on Playstation 4, Playstation 5, Xbox One, Xbox Series S / Xbox Series X, and PC. Remember that it’s key to access the Community Files menu immediately after the game boots. Even if it doesn’t work at first, repeat this procedure a couple of times and see if the problem is now fixed. If this method didn’t allow you to use the Madden Share functionality, move down to the next potential fix below.
4. Power-cycle your console (if applicable)
If none of the methods above have proven to be effective in your case and you’re experiencing this problem on a console (Xbox or PlayStation), the next step should be to investigate if the temporary file cache is causing this problem. Keep in mind that the instructions for power-cycling your console will be different from platform to platform, so we’ve created a series of sub-guides that will walk you through the exact steps. Pick the correct sub-guide from below to power-cycle your Playstation 4, Playstation 5, Xbox One, or Xbox Series S / X console:
Power Cycle on Xbox One and Xbox Series X / S
Power-cycling your Xbox One or Xbox Series X/S console is quite different than on PlayStation because you’ll be required to hold a physical button pressed for 10 seconds or more in order to trigger a power cycle procedure. Here’s how to do this:
Power Cycle on Playstation 5
Doing a power-cycle procedure on your Playstation 5 console is simple thanks to the UI overhaul. All you need to do is press and hold on to the power button until the console is fully turned off. As an extra precautionary layer, disconnect the power cable to allow the power capacitors to drain themselves. Here’s what you need to do:
Power Cycle on Playstation 4
A key part of power-cycling a PlayStation 4 system is to give the power capacitors enough time to clear any cached data. Here’s what you need to do to get this right:
5. Clear the persistent storage cache (Xbox consoles)
If you get this error while attempting to access the Madden Share function on Xbox One or Xbox Series X/S, the next thing you should troubleshoot is the persistent storage cache. Note: Xbox is the only console that maintains a game cache that can be cleared while leaving the game files intact. If you’re dealing with this problem and you’re playing the game on an Xbox console, try accessing the Settings menu of your Xbox controller and remove the cached data associated with the game (under Saved Data). Here’s how to do this: Note: The steps below will work on both Xbox Series X/S and on Xbox One consoles. If the same problem is still ongoing, move down to the next method below.
6. Delete Save files that are not needed (PS4 Only)
As it turns out, the ‘Connection to the server has been lost’ error with Madden NFL 22 can have a unique cause on PS4 due to a few console-specific updates that made the previous game cache incompatible. Looking at the various user reports, this problem only seems to affect the Playstation 4 platform and not the next-gen version of the console from Sony. According to other users that faced this problem, they managed to rectify this issue by accessing the System Storage save file folder of Madden and deleting everything except the Profile and Rooster save data. For step by step instructions on how to do this, follow the instructions below: In case the same problem is still occurring, try the next potential fix below.
7. Reinstall the game
If none of the methods above have proven to be effective in allowing you to access the Madden Share functionality once again, the next thing you should troubleshoot against is a corruption issue affecting your game files. Since there’s no way of doing an integrity check on consoles, the ideal way of making sure that the ‘Connection to the server has been lost’ error is not rooted in a game file corruption issue is simply by reinstalling the game. Of course, the instructions for doing this will be different depending on the platform that you’re playing the game on. To make things easier for you, we’ve put together a series of sub-guides that will walk you through the process of reinstalling the Madden NFL 22 regardless if you’re playing on PC or consoles. Follow the sub-guide below that’s applicable to your gaming platform of choice.
Reinstall Madden NFL 22 on PC
If you’re playing on PC, the easiest way to do this reinstall is from the Programs and Features menu. Avoid uninstalling from the game launcher since this procedure has a tendency of leaving behind remnant files that will continue this problem. Follow the instructions below to reinstall Madden NFL 22 on PC:
Reinstall Madden NFL 22 on Playstation 4
If you’re playing the game on a Playstation 4 system, the only way to do this is to uninstall the game from the Library menu. After you do this, redo the installation from the same location (but from a different tab). Here’s how to reinstall Madden NFL 22 on Playstation 4:
Reinstall Madden NFL 22 on Playstation 5
If you’re playing Madden NFL 22 on PlayStation 5, the instructions for reinstalling are different (because Sony revamped the operating system). Here’s how to reinstall Madden NFL 22 on Playstation 5:
Reinstall Madden NFL 22 on Xbox One and Xbox Series S & X
If you’re playing Madden NFL 22 on Xbox One and Xbox Series X you’ll be pleased to know that the operating system on these consoles is virtually identical, so the instructions for reinstalling are the same. Here’s what you need to do to reinstall Madden NFL 22 on Xbox consoles: If you already tried reinstalling the game and you’re still experiencing the same kind of problem when attempting to access the Madden Share feature, move to the final method below.
8. Contact EA Help
If none of the methods above have helped you, one final thing that you should investigate is an account-related issue that’s preventing you from accessing the community features. If you have a history of violating the community rulebook, it’s likely that you’re explicitly prevented from accessing the Madden Share functionality due to a soft ban. EA Sports has not built an infrastructure that will allow you to check if your account is soft-banned or not, so the only way to get a resolution is to open a support ticket with EA help. From the home screen of the EA Help website, click on Manage your account. From the next menu, click on My Ban History, then sign in with the same EA account that you’re using when playing Madden NFL 22. Shortly after you do this, you will receive an email with your ban history and you’ll be able to tell if your account is soft-banned or not. If you discover that your account is indeed soft-banned, you can raise a case with EA’s support on the same EA Help website and see if there’s a resolution in your case.
