After a lot of people have reported this issue, we have inspected it closely and come up with a shortlist of all the possible reasons that might cause this error: Now that you are aware of all the possible causes, here’s a list of potential fixes that might make the 0x87DD0003 error disappear from your Xbox console or PC:
1. Check the network status
The first thing you should do before going straight to the practical methods is to check if the Xbox servers are working properly. This is how you will make sure if the 0x87DD0003 error is being caused by some server problems. The server might be going under maintenance or could be having some problems. In that case, the only thing you can do is wait until the developers fix this issue. Now, all you have to do is to visit the Xbox support page and check the status of the servers. If the site shows that the servers are going through problems, wait some time until the issue is solved. In case you want to know additional information about some possible server issues, you can also check the official Xbox support Twitter account. There you will find announcements about all the server issues and if the server is under maintenance. Another alternative is to use sites like DownDetector that will show you if other players have reported this issue as well. You will see the number of reports in the last 24 hours, and you will be able to determine if other users are encountering this issue at the same time. You can also report on your own if you want other people to know that you are going through the same problem as them. In case your 0x87DD0003 error is not being caused by the server being under maintenance or going through some problems, check the next method below.
2. Disable/Uninstall your 3rd party AV (if applicable)
Players recommend you try to disable any 3rd party antivirus that you are using. The 0x87DD0003 error could be caused by your overprotective 3rd party AV suite which is blocking the communication with the Xbox Server. So in case you are currently using another antivirus other than the Windows Defender, you should try to disable it temporarily to see if this problem is caused by that. If the problem is indeed fixed after disabling the 3rd party AV, you can also uninstall it to make sure that this error will not appear again. Note: This method is only available for people that are trying to access Xbox Live from their PC, and not console. In case you don’t know how to disable your 3rd party antivirus, here are the exact steps you need to follow: In case you disabled and even uninstalled the 3rd party AV and the error still appears, check the next method below to access your Xbox account.
3. Set the correct time zone (PC only)
Another thing that you can try in order to fix this issue is to make sure that the correct time zone is set on your PC. This problem could be caused by the time zone not being synchronized with the correct one. This could be making the 0x87DD0003 error code appear because the Xbox Live is not working unless the correct time zone is set on your PC and in sync with the real-time one. You can do this by going to the Date & time settings inside your Windows settings and setting the correct time zone. In case you don’t know how to do this, here are the steps that will help you do this: If you are still forbidden from connecting to your Xbox account, check the next method below.
4. Update the Xbox app from Microsoft Store (PC only)
The 0x87DD0003 error code might be also caused by the Xbox application being outdated. In case you are missing the latest updates available, the app might not work properly. This is a method that is easy to do and which has helped a few affected players. All you have to do is to open the Microsoft Store and go to the Library. There you will see if there are any pending updates for the Xbox app. If you see any, make sure to install them. In case you don’t know how to install the latest updates for the Xbox app, here’s how you can do it: If the Xbox Live is still not working, go try the next method.
5. Change the Xbox DNS to manual (console only)
You can also try to change the DNS server on your Xbox console in order to fix the 0x87DD0003 error. This can make the error disappear, but also it may make your internet connection faster and more secure. You can do this by going into the network settings of your Xbox console and manually changing the DNS. Users are recommending the Cloudflare DNS as the best possible option. Here are the steps you need to follow in case you don’t know how to change the DNS server for your Xbox console: In case the error still appears even after doing this, go to the next method below.
6. Reinstall the Gaming Services (PC only)
A few players have reported that they have managed to fix their issue by reinstalling the Gaming Services app on your computer. At first, it looks really simple, but you can’t really uninstall the Gaming Services like most applications. The only way you can uninstall the Gaming Services app is by using PowerShell. But have to make sure that you are opening the PowerShell with admin privileges. After you uninstall the app, you need to reinstall it from the Microsoft Store. Here is a guide that will show you all the steps you need: In case this method didn’t help you fix the 0x87DD0003 error as well, check the next possible fix below.
7. Repair/Reset the Xbox app
Another easy method that you could try is to Repair or Reset the Xbox application. By doing this, the app will be repaired or restored and all the corrupted files that might be causing this issue will be replaced with a healthy equivalent. To do this you need to go to the Apps & features section and choose which process you want to apply to this issue. In case you don’t know the exact steps on how to do this, follow the next guide that we’ve prepared for you: If you are still forbidden from logging in to your account, check another possible fix below.
8. Make sure the Xbox Identity Provider is installed
The 0x87DD0003 error code might be caused by the lack of the Xbox Identity Provider application on your PC. The Xbox Identity Provider is a system app that lets PC games connect to Xbox Live. In case this app is outdated or missing from your PC, this might be the cause of your error. You can check for updates or install the Xbox Identity Provider from its own Microsoft Store page. In case you don’t know how to get there, follow the next steps: In case the 0x87DD0003 error is still happening even after trying all the possible fixes, check below the last method.
9. Delete the XblGrst|DeviceKey login credential
One last thing that you can try if none of the methods have worked is to delete the XblGrst|DeviceKey login credential. You can do this from the Credential Manager. After deleting the logic credential, you must restart your PC to make the changes apply. Here are the steps you need to follow to see how you can delete this login credential:
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