What’s causing the ‘Sync is not available for your account’ error?
We investigated this particular issue by looking at various user reports and by testing out the various repair strategies that were used successfully by other users that also encountered this problem. As it turns out, several different scenarios might end up causing this issue. Here’s a shortlist of potential culprits:
Method 1: Removing work or school accounts
In most cases, the ‘Sync is not available for your account’ error will occur due to a problem with connected accounts in the ‘Access work or school’ settings page. As it turns out, this problem is only occurring on certain PCs and Notebooks that have connected work or school accounts before the installation of a critical Windows update. Some users have confirmed that they were able to fix this issue by removing the work or school account, restarting their computer and retrying the syncing procedure. In most cases, affected users have confirmed that the syncing feature remained functional even if they ended up re-adding the work or school account afterward. If the scenario you’re encountering is similar and you currently have a work or school account connected inside the Accounts menu, follow the instructions below to take care of the ‘Sync is not available for your account’ error. Here’s a quick guide on removing the work or school account to re-establish the syncing feature: In case the method above wasn’t applicable or you followed it without success, move down to the next potential fix below.
Method 2: Verifying your Microsoft account
Another potential cause that might trigger the ‘Sync is not available for your account’ error is a Microsoft account that needs to be verified. This typically occurs if the user has installed multiple critical pending updates at once. To fix the problem in this case, you’ll need to sign in with your Microsoft account on their official website and verify the account from the Your info tab. Several affected users have confirmed that this procedure has allowed them to resolve the ‘Sync is not available for your account’ error after they received the verification email. After completing this process, they were able to go to the Sync your settings tab again and enable Sync settings with no issues whatsoever. Here’s a quick guide on verifying your Microsoft account: In case your account was already verified and you’re still encountering this issue, move down to the next potential fix below.
Method 3: Enabling Microsoft account via Registry Editor
Another possibility that might end up triggering the ‘Sync is not available for your account’ error is a scenario in which your Microsoft account is disabled forcibly via a Registry key. In this case, you will be able to fix the problem by modifying the registry key accordingly. Other users finding themselves in a similar scenario have managed to get the issue fixed by using Registry Editor to modify the REG_DWORD value of NoConnectedUser to 0. What this does is it disables the policy altogether, allowing you to connect and sync with Microsoft accounts normally. If you think this scenario is applicable and a policy rooted in your Registry may be causing this issue, follow the instructions below to disable it. This will finally allow you to enable syncing on your Windows 10 computer. Here’s what you need to do: If you’re still encountering the ‘Sync is not available for your account’ error, move down to the next method below.
Method 4: Enable Syncing from Azure Active Directory (if applicable)
If your PC also has an Azure AD account that’s bound to it, you likely need to change some settings in the Azure portal in order get around the ‘Sync is not available for your account’ error and allows your PC to establish syncing with your MS account. Note: Disregard this method if you’re not using Azure integration. Some Azure users have managed to fix this problem by accessing the Azure Active Directory and changing the Device settings so that bound users can sync settings and app data across devices. Here’s a quick guide on enabling syncing from Azure Active Directory: If you’re still encountering the same ‘Sync is not available for your account’ error, move down to the final method below.
Method 5: Performing a repair install (in-place upgrade)
If none of the methods above have allowed you to resolve the issue, chances are you’re dealing with some kind of OS component issue that cannot be resolved conventionally. If this scenario is applicable, you can resolve the issue easily by refreshing every OS component. You have the option of a clean install, but that will likely cause you to lose all your user settings and any personal data that you don’t back up in advance. A lengthy but superior method is to perform a repair install (in-place upgrade). This will require you to use a compatible installation media, but it will allow you to keep all personal files, apps, games and user preferences.
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